Tropical Trading Co Import Export Trade

Refund and Returns Policy

Shipping & Returns Policy

Effective Date: July 1, 2025
Last Updated: July 1, 2025

At Tropical Trading Co, we take pride in delivering premium products with care and efficiency. Whether it’s a bottle of gourmet hot sauce or a pouch of artisanal coffee, our goal is to ensure a smooth and satisfying experience from our hands to your doorstep.

Please read the following to understand our shipping, delivery, and returns process.

 

Shipping & Delivery Guidelines

 

Estimated Delivery Time

Orders are generally scheduled for delivery within 3 to 6 business days from the date of purchase. While we strive to ship promptly, delivery may be impacted due to:

  • Extreme weather conditions

  • Regional lockdowns, strikes, or government-imposed restrictions

  • High-volume shipping periods or force majeure events

We do not commit to fixed delivery times. Deliveries will be made between 9:00 AM and 9:00 PM on business days.

Address Accuracy

Please ensure that your shipping details are accurate and complete at the time of placing the order. This includes:

  • Full Name of Recipient

  • Flat/House Number & Building Name

  • Street Address & Landmark

  • City, State, and PIN Code

  • Contact Number & Email Address

Once the order is confirmed, a shipping confirmation will be emailed to you. Redirection or changes to the delivery address post confirmation are not possible.

Delivery Attempt

Our logistics partner will attempt delivery twice. If unsuccessful due to Incorrect or incomplete address, Unavailability of recipient, Locked premises, Inaccessible contact number, Refusal to accept (unless due to damage). The order will be marked as completed, and no reattempt or refund will be applicable.

Deliveries will not be made on Sundays or select public holidays.

🔄 Returns & Replacements

We stand by the quality of our products. However, if there’s an issue, we’re here to help.

Return Window

You may request a return or replacement within 3 days of receiving your order.

To be eligible:

  • The item must be unused, unopened, and in its original packaging

  • You must provide proof of purchase (receipt, invoice, or order ID)

Please note: We do not accept returns for taste preferences or personal dislikes once the product has been opened.

Return Process

To initiate a return, contact us at trust@ttcoventure.com with your order details, reason for return, and relevant photos (if applicable).

Once approved, you’ll be guided through the return process. Return shipping is at the customer’s expense unless the item is defective or incorrect.

We highly recommend using a trackable courier or insured shipping service for returns. Tropical Trading Co. is not responsible for lost or undelivered return shipments.

💸 Refunds & Credit

Once the returned item is received and inspected:

  • We’ll notify you via email about the status of your refund.

  • If approved, a refund will be processed to your original payment method within 7 business days.

Delayed Refunds?

If you haven’t received your refund:

  1. Double-check your bank account.

  2. Contact your credit card company or bank — it may take a few business days to reflect.

  3. Still unsure? Drop us an email at trust@ttcoventure.com

Non-Refundable Situations

  • Opened or used products

  • Sale or promotional items

  • Products damaged due to misuse or mishandling

🔁 Replacements

We offer replacements only for:

  • Defective products

  • Items damaged in transit

  • Incorrect orders

Please report such issues within 48 hours of delivery along with photographic evidence.

📦 Return Shipping Address

You will receive the return address once your return is approved via email.

Note: Return shipping charges are non-refundable, unless the return is due to an error on our end.

📞 Need Assistance?

We’re here for you.

For questions regarding your order, shipping status, or returns, reach out at:
📧 trust@ttcoventure.com