Welcome to Tropical Trading Co. — purveyors of premium gourmet sauces, specialty coffees, and curated condiments. By visiting our website or making a purchase, you agree to be bound by the following terms and conditions. These Terms of Service govern your relationship with us and ensure a safe, smooth, and mutually respectful experience.
1. Acceptance of Terms
By accessing or using our website https://ttcoventure.com, placing an order, or engaging with our services, you accept all the terms laid out in this document, along with our Privacy Policy and Shipping & Returns Policy.
If you do not agree with any of these terms, please refrain from using our site or services.
2. Eligibility
To use our website and purchase products, you must be at least 18 years of age or have the supervision of a legal guardian. By placing an order, you confirm that all the information provided is accurate, complete, and up to date.
3. Product Information & Availability
All our products are carefully described, but slight variations in color, packaging, or presentation may occur due to photographic lighting or supply chain changes.
Availability is subject to change, and we reserve the right to discontinue or limit quantities of any product without prior notice.
4. Orders & Cancellations
Placing Orders
Once your order is placed and payment is successfully processed, you will receive a confirmation email. Orders cannot be modified or cancelled once confirmed, as we begin processing promptly.
Cancellation Policy
We reserve the right to cancel an order due to reasons including (but not limited to):
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Invalid or incomplete address
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Payment failure or suspected fraud
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Unavailability of stock
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Regulatory or logistical constraints
If an order is cancelled from our end, you will be notified and fully refunded.
5. Pricing & Payments
All prices listed are in INR (₹) and include applicable taxes unless stated otherwise.
We accept payments through secure third-party gateways (e.g., Razorpay, Stripe, PayPal). We do not store or access your card details.
We reserve the right to adjust pricing, run promotions, or end offers at our discretion without prior notice.
6. Shipping & Delivery
Please refer to our full Shipping & Returns Policy here for detailed information.
Summary:
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Orders are shipped within 3–6 business days, excluding Sundays and public holidays
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Delivery attempts: Two
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Accurate shipping details must be provided at the time of order
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We are not liable for delays caused by force majeure events
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Orders marked undeliverable after two attempts will be considered fulfilled
7. Returns, Replacements & Refunds
Our return window is 3 days from the date of delivery. We accept returns or offer replacements for:
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Defective or damaged products
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Incorrect items received
Items must be unused, unopened, and in original packaging, with proof of purchase.
Non-returnable:
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Opened or used items
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Sale/promotional items
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Products damaged through misuse
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Items returned without authorization
All refunds, if approved, are issued to the original payment method within 7 working days of inspection.
8. Intellectual Property
All content on our website — including product photos, descriptions, designs, logos, and trademarks — are the property of Tropical Trading Co. You may not reproduce, reuse, or redistribute any content without prior written permission.
9. User Conduct
You agree to use the website for lawful purposes only and not to:
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Upload or transmit viruses, malware, or harmful content
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Attempt to breach our website security
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Post defamatory, abusive, or infringing content
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Pretend to be someone you are not
Violations may lead to the termination of your access and potential legal action.
10. Limitation of Liability
Tropical Trading Co. shall not be liable for any indirect, incidental, or consequential damages arising from:
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The use or inability to use our site
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Delayed deliveries
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Third-party payment processing errors
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Incorrect user data provided during checkout
We provide our products “as is” without warranties beyond what is explicitly stated.
11. Product Usage Disclaimer
Our products, including but not limited to hot sauces, fermented condiments, coffee, and gourmet blends, are intended for consumption by informed adults. By purchasing from Tropical Trading Co., you agree to the following:
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Spice Warning: Our hot sauces may contain extremely spicy ingredients (such as ghost peppers, habaneros, or fermented chilis). Consumption may not be suitable for individuals with low spice tolerance or certain medical conditions.
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Allergen Information: Products may contain or be manufactured in facilities that handle mustard, soy, sesame, nuts, and gluten.
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Read Before Use: We strongly advise all customers to read product labels, ingredient lists, and storage instructions before use. This includes checking for allergens, spice levels, and usage directions.
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Medical Considerations: If you have a pre-existing medical condition (such as acid reflux, ulcers, heart conditions, or food allergies), consult your healthcare provider before consuming any spicy or fermented products.
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Not for Children: Our products are not formulated for children or infants and should be kept out of their reach.
Tropical Trading Co. will not be held responsible for any adverse reactions or misuse of the product that results from failing to follow usage guidance or label instructions.
12. Force Majeure
We are not liable for delays or non-performance resulting from circumstances beyond our control, including but not limited to natural disasters, strikes, acts of war, lockdowns, or regulatory interventions.
13. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of India, with jurisdiction falling under the courts of Belagavi, Karnataka.
14. Updates to Terms
We may update these Terms from time to time. The latest version will always be available on our website, and continued use of our services after an update constitutes your acceptance of the revised terms.
15. Contact Us
For any questions about these Terms of Service, please contact:
📧 trust@ttcoventure.com